Politique d’expédition

Shipping Policy

Mari Gavane

Processing times, available shipping methods, delivery estimates and order-tracking information for U.S. orders.

Last updated: July 01, 2026

Shipping Destinations

We currently ship only to eligible addresses within the United States.

Available destinations are confirmed at checkout. If an address or location cannot be selected at checkout, we are not currently able to ship there.

Order Processing

Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding U.S. public holidays.

Orders placed after business hours, on weekends or on public holidays begin processing on the next business day.

During unusually high demand, processing may take longer. Affected customers will be notified when reasonably possible.

Fulfillment and Dispatch Origin

Orders are dispatched from the fulfillment location assigned to the ordered item.

The dispatch location may differ from our Santa Fe business address and may vary according to inventory availability. The carrier tracking record will identify the shipment's actual movement and origin.

Shipping Options and Fees

Standard Shipping

Free on eligible U.S. orders, with no minimum purchase required.

Estimated transit time: 5–20 business days after processing.

Priority Shipping

Available for an additional fee shown at checkout.

Estimated transit time: 3–12 business days after processing.

Only shipping methods actually displayed at checkout are available for a particular order or address.

Total Estimated Delivery Time

Processing time and carrier transit time are separate. Based on the estimates above:

  • Standard Shipping: approximately 11–23 business days from the date the order is placed.
  • Priority Shipping: approximately 6–13 business days from the date the order is placed.

These are estimates, not guaranteed delivery dates.

Weather, carrier disruptions, peak periods, address issues and other circumstances outside our reasonable control may cause delays.

Order Tracking

When an order ships, we send a shipping confirmation email containing the available tracking information.

Tracking may take up to 48 hours after dispatch to begin showing carrier scans.

You may also use our Track Your Order page.

Split Shipments

Items in the same order may occasionally be shipped separately. If this occurs, you may receive more than one tracking number.

You will not be charged additional standard shipping solely because an order is divided into multiple shipments.

Address Changes and Cancellations

Review the shipping address carefully before submitting the order.

Contact us immediately if a correction or cancellation is needed. We cannot guarantee a change after processing or fulfillment has begun.

If an order has already shipped, the carrier may be unable to redirect it.

Additional shipping costs may apply when an order is returned because of an incomplete or incorrect address supplied by the customer.

Delayed, Lost or Stalled Shipments

If an order has not arrived by the end of the estimated delivery range, allow a few additional business days for carrier delays and review the tracking information.

If tracking has not updated for an extended period or the package appears lost, email contact@marigavane.com with your order number so that we can investigate with the carrier or fulfillment provider.

Packages Marked Delivered

If tracking shows “delivered” but the package cannot be located, check the delivery area, household members, building staff and nearby locations, and contact the carrier.

Then contact us promptly so we can review the available delivery information and assist with the next appropriate step.

Damaged or Incorrect Deliveries

If an item arrives damaged, defective or incorrect, follow the procedure in our Returns & Refunds Policy and contact us within 30 days of delivery.

Shipping Support

Email contact@marigavane.com with your order number and a description of the issue.

We aim to respond within 24 to 48 hours.