Refund policy

Returns & Refunds Policy

Mari Gavane

We offer a 30-day return period beginning on the date your order is delivered.

30-Day Return Period

At Mari Gavane, your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery, subject to the eligibility conditions below.

Return Eligibility

To be eligible for a return:

  • Jewelry must be unused, unworn and in its original condition.
  • All original packaging, pouches, gift boxes and hygiene seals must be intact.
  • A valid order confirmation or receipt is required.
  • The return request must be submitted within 30 days of delivery.

For hygiene and safety reasons, we cannot accept items that show signs of wear, alteration or damage caused after delivery.

To request a return, email contact@marigavane.com with your order number and the item you would like to return.

After your request is approved, we will send return instructions and the applicable return address. Items sent back without prior authorization may be refused and may not qualify for a refund.

Non-Returnable Items

The following items are non-returnable:

  • Pierced jewelry, including earrings, after it has been worn or after its hygiene seal has been removed or opened.
  • Gift cards and store credits.
  • Personalized, engraved or made-to-order pieces.
  • Products clearly identified as Final Sale before purchase.
  • Complimentary gifts and free promotional items, except when they arrive damaged, defective or incorrect.

Sale items are not automatically Final Sale. Eligible paid items purchased during a sale or promotion may be returned within 30 days of delivery unless the product was clearly identified as Final Sale before purchase.

Promotional Orders and Free Items

Orders placed through a Buy 2, Get 2 Free offer, tiered gift promotion or similar promotion remain subject to this policy.

  • Eligible paid items may be returned within 30 days of delivery.
  • Free promotional items and complimentary gifts have no cash value and are not eligible for a standalone refund.
  • To receive the full eligible refund for paid items in a promotional order, all free items associated with those returned items must also be returned.
  • If a free promotional item is kept, the refund may be recalculated based on the items retained and the original promotion requirements.
  • For Buy 2, Get 2 Free orders, returning items may cause the original discount to be recalculated. The refund will reflect the price that would have applied to the items kept after the promotion is recalculated.
  • A mystery earrings gift may be combined with an eligible promotion when the order contains the required number of paid items. The gift cannot be exchanged for another style or redeemed for cash.

Complete promotional conditions are available on our Promotion Terms page.

Damaged, Defective or Incorrect Items

Please inspect your order when it is delivered. If an item arrives damaged, defective or incorrect, contact us within 30 days of delivery at contact@marigavane.com.

Include your order number, a description of the issue and clear photos. Once the claim has been reviewed and approved, we will provide an appropriate replacement or a full refund at no additional cost, including any required return shipping.

Lifetime Color Warranty

Eligible Mari Gavane pieces are covered by our Lifetime Color Warranty. If a qualifying color-finish issue develops under normal wear, contact us at contact@marigavane.com with your order number and clear photos of the affected piece.

The warranty covers qualifying fading or tarnishing of the color finish under normal wear. It does not cover physical damage, scratches, breakage, loss, theft, accidental damage, misuse, improper care, unauthorized repairs or exposure to harsh chemicals.

Approved warranty claims are resolved by replacing the affected piece or, when the same piece is unavailable, by providing a reasonably comparable replacement, subject to the warranty terms.

Exchanges

We do not offer direct exchanges at this time. To order a different size or product, submit a return request for the eligible item and place a new order separately.

Return Shipping and Original Shipping Charges

Original shipping charges are non-refundable, except where required by law or when the return is caused by an item that arrived damaged, defective or incorrect.

Return shipping is the customer's responsibility for standard returns. Mari Gavane covers required return shipping for approved claims involving damaged, defective or incorrect items.

Refund Processing

Once your return is received and inspected, we will notify you whether the refund has been approved or rejected.

Approved refunds are issued to the original payment method within 2 business days after inspection. Your bank or payment provider may require additional time to post the funds to your account.

If an approved refund has not appeared within 10 business days after we issued it, contact us at contact@marigavane.com.

Refunds After Order Cancellation

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.

If an order is successfully cancelled before shipment, any approved refund will be issued to the original payment method.

Contact

For questions about a return, refund, damaged item or warranty claim, email contact@marigavane.com.

We aim to respond within 24 to 48 hours.