Política de envío

Shipping Policy

Mari Gavane

This Shipping Policy explains our order processing times, available shipping methods, estimated delivery timeframes and tracking procedures for eligible U.S. orders.

Last updated: July 01, 2026

Shipping Destinations

We currently ship only to eligible addresses within the United States.

Available shipping destinations are confirmed during checkout. If an address or location cannot be selected at checkout, we are currently unable to ship to that destination.

Order Processing

Orders are typically processed within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after business hours, on weekends or on public holidays will begin processing on the next business day.

Processing times may be extended during periods of high order volume, product launches, promotions or other exceptional circumstances. Where reasonably possible, affected customers will be notified of significant delays.

Fulfillment and Dispatch Origin

Orders are dispatched from the fulfillment location assigned to the ordered product.

The dispatch location may differ from our Santa Fe business address and may vary depending on product availability, inventory allocation and fulfillment requirements.

The carrier tracking record will display the available shipment origin and movement information after the package has been dispatched.

Shipping Options and Fees

Standard Shipping

Free on eligible U.S. orders, with no minimum purchase required.

Estimated carrier transit time: 5–20 business days after the order has been processed and dispatched.

Priority Shipping

Priority Shipping may be available for an additional fee of US$2.99, which will be displayed during checkout.

Estimated carrier transit time: 3–12 business days after the order has been processed and dispatched.

Only the shipping methods displayed at checkout are available for the applicable order, products, and delivery address.

Total Estimated Delivery Time

Order processing time and carrier transit time are separate. Based on the estimated timeframes described above, total delivery times are generally:

  • Standard Shipping: approximately 6–23 business days from the date the order is placed.
  • Priority Shipping: approximately 4–15 business days from the date the order is placed.

These timeframes are estimates only and do not constitute guaranteed delivery dates.

Weather conditions, carrier disruptions, peak shipping periods, product availability, address issues, security reviews and other circumstances outside our reasonable control may cause delays.

Order Tracking

Once an order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Tracking information may take up to 48 hours after dispatch to begin displaying carrier scans or movement updates.

You may also check your shipment through our Track Your Order page.

Split Shipments

Products included in the same order may occasionally be fulfilled and shipped separately due to inventory availability or fulfillment requirements.

If an order is divided into multiple shipments, you may receive more than one shipping confirmation and tracking number.

You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

Address Changes and Cancellations

Please review your shipping address carefully before submitting your order.

Contact us as soon as possible if you need to request an address correction, order change or cancellation. We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after processing or fulfillment has begun.

Once an order has been dispatched, the carrier may be unable to change or redirect the delivery address.

Additional shipping charges may apply if an order is returned, reshipped or redirected because of an incomplete, inaccurate or undeliverable address provided during checkout.

Delayed, Lost or Stalled Shipments

If your order has not arrived by the end of the estimated delivery timeframe, please allow a few additional business days for possible carrier delays and review the latest tracking information.

If tracking has not updated for an extended period or the shipment appears to be lost, contact us at contact@marigavane.com with your order number.

We will review the available shipment information and, where appropriate, contact the carrier or fulfillment provider to investigate.

Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery area, mailbox, household members, neighbors, building staff and other nearby locations where the carrier may have left the shipment.

You should also contact the carrier directly for any available delivery details.

After completing these steps, contact us promptly so we can review the available tracking and delivery information and assist with the appropriate next steps.

Damaged, Defective or Incorrect Deliveries

If an item arrives damaged, defective or incorrect, please follow the procedure described in our Returns & Refunds Policy and contact us within 30 days of delivery.

Please include your order number, a description of the issue and clear photographs of the item and packaging where applicable.

Shipping Support

For questions regarding shipping, tracking or delivery, email contact@marigavane.com with your order number and a description of the issue.

Our support team typically responds within 24 to 48 business hours.