Política de reembolso

Returns & Refunds Policy

Mari Gavane

We offer a 30-day return period beginning on the date your order is delivered.

30-Day Return Period

At Mari Gavane, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery, subject to the eligibility conditions below.

Return Eligibility

To be eligible for a return:

  • Jewelry must be unused, unworn and in its original condition.
  • All original packaging, pouches, gift boxes and hygiene seals must be intact.
  • A valid order confirmation or receipt is required.
  • The return request must be submitted within 30 days of delivery.

For hygiene and safety reasons, we cannot accept items that show signs of wear, alteration or damage after delivery.

To request a return, email contact@marigavane.com with your order number and the item you would like to return.

Once your request has been reviewed and approved, we will provide return instructions and the applicable return address. Items returned without prior authorization may be refused and may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Pierced jewelry, including earrings, after it has been worn or after its hygiene seal has been removed or opened.
  • Gift cards and store credits.
  • Personalized, engraved or made-to-order pieces.
  • Products clearly identified as Final Sale before purchase.
  • Complimentary gifts and free promotional items, except when they arrive damaged, defective or incorrect.

Sale items are not automatically Final Sale. Eligible paid items purchased during a sale or promotion may be returned within 30 days of delivery unless the product was clearly identified as Final Sale before purchase.

Promotional Orders and Free Items

Orders placed through a Buy 2, Get 2 Free offer, tiered gift promotion or similar promotion remain subject to this policy.

  • Eligible paid items may be returned within 30 days of delivery.
  • Free promotional items and complimentary gifts have no cash value and are not eligible for a standalone refund.
  • To receive the full eligible refund for paid items in a promotional order, all associated promotional items must also be returned.
  • If promotional items are retained, the refund amount may be recalculated based on the original promotion terms and the items kept.
  • For Buy 2, Get 2 Free offers, returning items may result in the original promotion being recalculated. Any refund will reflect the adjusted purchase value after the promotion has been applied.
  • Mystery gift items included with qualifying orders cannot be exchanged, redeemed for cash or refunded separately.

Complete promotional conditions are available on our Promotion Terms page.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, contact us within 30 days of delivery at contact@marigavane.com.

Please include your order number, a description of the issue and clear photos. Once the claim has been reviewed and approved, we may provide a replacement or, where appropriate, a full refund at no additional cost, including any required return shipping.

Limited Lifetime Color Warranty

Select Mari Gavane pieces are covered by our Limited Lifetime Color Warranty, subject to the terms described below. If a qualifying color-finish issue develops under normal wear, please contact contact@marigavane.com with your order number and clear photos of the affected item.

This warranty covers qualifying fading or tarnishing of the color finish under normal use. It does not cover physical damage, scratches, breakage, loss, theft, accidental damage, misuse, improper care, unauthorized repairs or exposure to harsh chemicals.

Approved warranty claims may be resolved by replacing the affected item or, if the original item is unavailable, with a comparable replacement, in accordance with this warranty policy.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or product, please submit a return request for the eligible item and place a new order separately.

Return Shipping and Original Shipping Charges

Original shipping charges are non-refundable, except where required by applicable law or when the return results from an item that arrived damaged, defective or incorrect.

Return shipping costs are the customer's responsibility for standard returns. Mari Gavane will cover required return shipping costs for approved claims involving damaged, defective or incorrect items.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds are issued to the original payment method within 2 business days after the returned item has been inspected. Processing times may vary depending on your bank or payment provider.

If your approved refund has not appeared within 10 business days after it was issued, please contact us at contact@marigavane.com.

Refunds After Order Cancellation

Please contact us as soon as possible if you need to cancel an order. While we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee cancellation once processing or fulfillment has begun.

If an order is successfully cancelled before shipment, any approved refund will be issued to the original payment method.

Contact

For questions regarding returns, refunds, damaged items or warranty claims, please email contact@marigavane.com.

Our support team typically responds within 24 to 48 business hours.